Introduction

Last updated on: 07-07-2025

 

Your privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting the personal data that is with us. This Privacy Notice outlines the details of the personal data we collect and process, how we handle it, and the purposes for which we use it. Please read the following carefully to understand our practices regarding your personal data.

Throughout this document, the terms “we”, “us”, “our” refer to TDM Team, and the terms “you”, “your” refer to you, the individual or representative whose personal data we are referring to.

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What Personal Data Do We Collect, Store and Process?

 

The categories of personal data we collect, store, and process are as follows:

• Demographic & Contact Data: Name, email address, phone number, job title, company name, industry, and business address

• Digital and Technical Data: IP address, browser type, device information, website interaction data, campaign source, cookie identifiers

• Business and Marketing Data: Business website, social media links, campaign briefs, goals and objectives, advertising accounts (with permission)

• Campaign & Performance Data: Metrics related to SEO, paid ads (e.g. CTR, conversions, CPC, ROAS), social media analytics, influencer campaign reports, dashboard and analytics reports

• Communication Records: Emails, meeting notes, client feedback, briefings, and campaign approvals

• Platform Access and Authorization: Access credentials or permissions granted to connect with Google Ads, Meta Business, TikTok Ads, or other platforms

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Where Do We Collect Your Personal Data From?

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We collect your personal data through the following sources:

• When you submit inquiries or forms via our website or landing pages

• When you communicate with us via email, WhatsApp, video calls, or meetings

• When you provide us business briefs, creative assets, or marketing objectives

• When you connect your advertising or analytics accounts to our campaign platforms

• When you interact with our websites or emails (tracked via cookies or pixels)

• When we analyze your campaigns through tools like Google Analytics or Meta Business Suite

• When you subscribe to our newsletter or marketing content

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How Do We Use Your Personal Data?

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We use your personal data for the following purposes:

• To respond to your inquiries and understand your business needs

• To plan, execute, and manage digital marketing services such as SEO, paid media, social media campaigns, influencer marketing, and analytics

• To generate reports, dashboards, and campaign insights

• To optimize campaign performance and conduct A/B testing

• To communicate strategy recommendations, performance updates, and service alerts

• To evaluate, develop, and improve our services

• To send newsletters or promotional content (with consent)

• To process invoices and payments

• To comply with legal and tax obligations

• To address inquiries, feedback, or complaints

• To personalize your experience through cookies and analytics tracking

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On What Legal Grounds Do We Process Your Personal Data?

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We process your personal data based on one or more of the following legal grounds:

• Consent: You have explicitly provided consent (e.g., for marketing or account connection)

• Contractual necessity: Processing is required to fulfill the services or deliverables under a commercial agreement

• Legitimate interest: For analyzing campaign effectiveness, business operations, and improving our services

• Legal obligation: Compliance with laws related to taxation, contracts, and dispute resolution

If processing is based on consent, you may withdraw your consent at any time by contacting us via the details in the “Contact Us” section. We will inform you of the consequences, which may include inability to continue services.

 

Who Do We Share Your Personal Data With?

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We may disclose your personal data to:

• Our internal teams including project managers, campaign specialists, analysts, finance, and developers

• Third-party service providers who support us in data hosting, analytics, and marketing automation

• Online platforms and advertising tools (e.g., Google Ads, Meta Ads, TikTok, LinkedIn, Shopee/Lazada Ads)

• Business affiliates and subcontractors (e.g., creative agencies, KOL partners)

• Legal and regulatory authorities when required

• Another company, in the event of a merger or acquisition

 

International Data Transfer

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Your personal data may be stored or transferred to countries outside your country of residence, especially when we use global platforms (e.g., Google, Meta, AWS). When such transfers occur, we ensure that appropriate safeguards are in place (e.g., standard contractual clauses, data transfer agreements) to protect your personal data in line with this Privacy Policy.

 

How Do We Secure Your Personal Data?

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We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

• Role-based access control and two-factor authentication

• Secure transmission protocols (HTTPS, SSL)

• Data encryption and audit logging

• Employee confidentiality agreements and privacy training

• Vendor due diligence and contractual safeguards

 

Special Information for Residents of Singapore and Vietnam

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We comply with the Do Not Call (DNC) provisions of Vietnam’s Anti-Spam Decree and the Singapore Personal Data Protection Act (PDPA). If you have consented to receive marketing communications via your Vietnamese or Singaporean phone number, we may contact you via phone, SMS, or WhatsApp with promotional messages. You may opt-out at any time.

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How Long Do We Keep Your Personal Data?

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We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, including for:

• Active client engagements

• Tax, accounting, and billing obligations (up to 5 years)

• Marketing contact records (until you opt out)

• Platform authorization tokens (revoked upon request or inactivity)

 

How Do We Use Cookies and Tracking Mechanisms?

 

Our website and platforms use cookies, pixels, and tracking tools to:

• Monitor website traffic and session behavior

• Improve site performance and usability

• Enable ad targeting and retargeting

• Track campaign conversions and visitor journeys

Your browser may allow you to control cookie settings. We also provide cookie notices and consent popups where applicable.

 

What Are Your Privacy Rights?

 

Depending on your country of residence, you may have the right to:

• Access your personal data

• Correct or update your data

• Request deletion of your data

• Object or restrict certain processing activities

• Withdraw marketing consent

• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us via the “Contact Us” section.

 

Links to Other Websites

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Our website may contain links to third-party websites or platforms (e.g., YouTube, LinkedIn, external ad dashboards). This Privacy Policy does not apply to those sites. We encourage you to review their respective privacy policies.

 

How Do We Keep This Notice Up to Date?

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We regularly review and update this Privacy Policy. Any changes will be posted on this page with the revised “last updated” date. Clients or subscribers may be notified via email if significant changes are made.

 

Limitation of Liability

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To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or data) arising out of this Privacy Policy or use of our services.

 

Governing Law, Jurisdiction, and Dispute Resolution

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This Privacy Policy shall be governed by the laws of Indonesia. Disputes shall be resolved through arbitration in accordance with the Indonesian Arbitration Act. In the absence of arbitration, the courts of South Jakarta shall have exclusive jurisdiction.